Retail and e-commerce
Half your messages are asking the same thing.
Is it in stock, where is my parcel, do you have it in another size. Every one of those answers already exists in a system somebody has to go and look at.
What actually costs you
Stock lives in someone's head
The spreadsheet is a day behind the shelf, so staff walk to the back to check before they can answer.
Order status is a manual lookup
A customer asks, someone opens the courier portal, copies the tracking, pastes it back. Forty times a day.
After-hours enquiries go cold
The message arrives at ten at night. By the time anyone answers, they have bought it elsewhere.
What we build
Stock answers without the walk
Availability answered from your own inventory, in the channel the customer asked in.
Tracking that answers itself
Order status pulled and replied automatically, with a human takeover when it is a real problem.
Marketplace and storefront in step
One catalogue behind every place you list, so a price or a stock count only gets changed once.
We sell on Shopee and Lazada. Can you work with that?
Usually. Which marketplaces connect cleanly and which need a workaround is one of the things the Evaluation settles.
Will this replace our staff?
No. It removes the lookups they repeat all day. The messages worth a person still reach a person.
Is this your problem too?
Tell us what is slowing you down. We reply within one working day, and we will say if we are the wrong studio for it.
Book an evaluation