Retail and e-commerce
Half your messages are asking the same thing.
Is it in stock, where is my parcel, do you have it in another size. Every one of those answers already exists in a system somebody has to go and look at.
What actually costs you
Stock lives in someone's head
The spreadsheet is a day behind the shelf, so staff walk to the back.
Order status is a manual lookup
Open the portal, copy the tracking, paste it back. Forty times a day.
After-hours enquiries go cold
The message arrives at ten at night. By the time anyone answers, they have bought it elsewhere.
What we build
Stock answers without the walk
Availability answered from your own inventory, in the channel the customer asked in.
Tracking that answers itself
Order status pulled and replied automatically, with a human takeover when it is a real problem.
Marketplace and storefront in step
One catalogue behind every listing. A price changes once.
How we deal with it
Ten at night, one message, two questions: do you have the black one in M, and where is last week's parcel. Both answers already exist. One is on your shelf, the other is in the courier's portal. Both wait until morning. Handled: the assistant reads your stock and the tracking, answers each, and only pulls a person in when the parcel is genuinely lost.
SiapOrder does this today. We built it, we run it.
siaporder.myWe sell on Shopee and Lazada. Can you work with that?
Usually. Which marketplaces connect cleanly and which need a workaround is one of the things the Evaluation settles.
Will this replace our staff?
No. It removes the lookups they repeat all day. The messages worth a person still reach a person.
All industries
Manufacturing
Job status, production records and material usage, captured where the work happens instead of typed up afterwards.
Distribution
Order to invoice, stock across branches, and customer-specific pricing, without the retyping between them.
Logistics
Consignment status, proof of delivery and driver admin, captured on the road and visible without a phone call.
F&B
Order intake across every channel, into one list your team and your accounts both trust.
Clinics and wellness
Scheduling, reminders and follow-ups, with patient records staying in your own database.
Professional services
Client intake, qualification and document drafting, working from your own templates and precedents.
Is this your problem too?
Tell us what is slowing you down. We reply within one working day, and we will say if we are the wrong studio for it.
Book an evaluation